CITADINES ON BOURKE MELBOURNE, Melbourne – A Smart Stay in the City
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Key details
About the Hotel
131-135 Bourke Street,
Melbourne,
Australia,
3000,
Victoria
Spacious Serviced Apartments
Citadines On Bourke Melbourne offers 380 serviced apartments with separate living and dining areas, fully-equipped kitchenettes, and modern amenities. Each apartment includes a TV, free Wi-Fi, and air conditioning. Some units feature laundry facilities and two bathrooms. Maximum occupancy ranges from 3 to 5 guests, depending on the apartment type.
Japanese Izakaya & Sake Bar
The hotel features a modern Japanese Izakaya and sake bar, serving an extensive selection of sake, Japanese micro-brews, and Australia's largest collection of Japanese whiskies.
Indoor Pool & Fitness Center
Guests can use the indoor pool with a windowed ceiling, an outdoor sundeck, and a fitness center with floor-to-ceiling windows. The property also includes a sauna and lounge chairs with towels.
Central Melbourne Location
The hotel is in Melbourne CBD, a 5-minute walk from a tram stop with free city center trams. Nearby landmarks include Bourke Street Mall, Parliament House, and Collins Street. The Melbourne Cricket Ground and Rod Laver Arena are a 20-minute walk away.
Flexible Services & Amenities
The hotel provides free Wi-Fi, concierge services, and a conference center. Daily housekeeping (except Sundays and public holidays) is included. A flexible services menu offers breakfast, airport transfers, private parking, and laundry services.
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Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Free Wi-Fi in rooms
Parking
AUD 35 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Laundry
Dry cleaning
Business
Business centre
Meeting/ Banquet facilities
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Saltwater pool
Indoor swimming pool
Sun terrace
Sauna
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Washing machine
Free toiletries
Media
CD player
AM/FM alarm clock
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Location
131-135 Bourke Street,
Melbourne,
Australia,
3000,
Victoria
Map view
131-135 Bourke Street,
Melbourne,
Australia,
3000,
Victoria
City landmarks
Casino
Crown Melbourne
1.3
mi
Stadium
Melbourne Cricket Ground
1.2
mi
Landmark
Eureka Skydeck
4800 ft
Gallery
National Gallery of Victoria
2100 ft
Aquarium
SEA LIFE Melbourne Aquarium
1.1
mi
Botanical Garden
Royal Botanic Gardens Victoria
1.4
mi
Landmark
Collins Street
3900 ft
Square
Federation Square
2500 ft
Gallery
Arts Centre Melbourne
4600 ft
Landmark
Shrine of Remembrance
1.3
mi
Mall
Block Arcade
2400 ft
Landmark
Royal Exhibition Building
4400 ft
Museum
Old Melbourne Gaol
3300 ft
Museum
Melbourne Museum
4300 ft
Park
Fitzroy Gardens
4100 ft
Parking area
Docklands Stadium
1.2
mi
Landmark
Acmi
2300 ft
Park
Carlton Gardens
4400 ft
Church
St Paul's Cathedral
2500 ft
Museum
Immigration Museum
4700 ft
Stadium
Rod Laver Arena
5200 ft
Museum
Old Treasury Building
2000 ft
Monument
Cooks' Cottage
3900 ft
Church
St Patrick's Cathedral
2800 ft
Zoo
Melbourne Zoo
2.1
mi
Theatre
State Theatre
4200 ft
Nearby
Library
State Library Victoria
2000 ft
Little Bourke Street
Chinatown
800 ft
Public Building
Parliament House of Victoria
1500 ft
Hosier Lane
Hosier Lane
1900 ft
Restaurants
Rice Paper Scissors
900 ft
15 Hardware Lane
Izakaya Kuuraku
0 ft
131-135 Bourke St
HuTong Dumpling Bar
500 ft
14-16 Market Lane
Wagyu One
300 ft
122 Bourke St Bourke Street
Sezar
600 ft
6 Melbourne Pl
Hofbrauhaus
500 ft
18-26 Market Lane In the heart of Chinatown
Izakaya Hachibeh
600 ft
143-145 Bourke St
Oli & Levi
300 ft
The Galleria Shopping Plaza 385 Bourke St Shop B17
Urban Deli
300 ft
Shop 8 G 121 Exhibition St
Guest Ratings & Reviews
Real Guest Experiences & Ratings
88%
enjoyed their stay & would return
Convenient location
Top-notch service
Dining not included
Limited breakfast options
8.8/10
Great
Rooms
8.1
Location
9.1
Service
6.1
Dining
6.8
Guest reviews
8.8/10
based on 19 reviews
8.5
8.5/10 based on 8765 reviews
Jimmy
United States,
May
2024
7.4/10
I had a pleasant stay at the hotel, the rooms with a small kitchenette were convenient for preparing light meals or snacks. Although there was a lingering doggy smell in the room, I was reassured that the carpets had been thoroughly cleaned. The beds were comfortable, and I enjoyed a lovely view for our special occasion.
Rooms
8.0
The rooms were comfortable and well-equipped with a small kitchenette for convenience.
Service
7.0
The service was satisfactory overall, with some delays in fulfilling requests. The customer service from Rumbi and Laura was exceptional, but the limited number of receptionists caused some inconvenience.
Location
9.0
The hotel's location was excellent, right next to Chinatown and with easy access to the tram stop. It was convenient being in the center of Melbourne and within the free tram zone, making it easy to explore the city.
Dining
6.0
The dining options were basic and not included, serving classic American dishes. It would have been better to have more variety or inclusive options.
Facilities
7.0
The hotel had basic facilities, and although functional, there were no standout amenities that differentiated it from other hotels.
Victor
United States,
April
2024
8.0/10
The hotel offers rooms with a nice view, although there was a slight doggy smell which was addressed with thorough carpet cleaning. The rooms include a kitchen and boast a great view. The location is at the top end of Bourke Street towards Parliament, with numerous food options nearby. However, the service at the reception desk left much to be desired, with unhelpful and rude staff that took multiple requests to fulfill basic needs. On a positive note, the hotel is situated right in front of the free tram zone, offering easy access to the main shopping district. The dining experience features aged USDA prime steaks. Additional details include the need for improvement in service and the excellent location.
Rooms
8.0
The rooms with a view were nice and equipped with a kitchen. Although there was a slight doggy smell, the carpets were thoroughly cleaned.
Service
5.0
The service at the reception desk was lacking, with rude and unhelpful staff requiring multiple requests for basic necessities. Improvement is needed in this area.
Location
9.0
The hotel is conveniently located at the top end of Bourke Street towards Parliament, providing easy access to various food options nearby and the free tram zone.
Dining
7.0
The dining experience features aged USDA prime steaks.
Facilities
8.0
The hotel offers dry cleaning and laundry services.
David
United Kingdom,
April
2024
8.8/10
I had a wonderful stay at the hotel. The rooms were spacious and modern, with an amazing view. The service was helpful and positive overall, but there were some issues with the manager not being accommodating. The location was perfect, right in the center of Melbourne with easy access to everything. The homemade biscuits served were a nice touch, but it would be better if dining options were included. The facilities were top-notch.
Rooms
9.0
The rooms were spacious and modern, with an amazing view.
Service
7.0
The service was helpful and positive overall, but there were some issues with the manager not being accommodating.
Location
10.0
The location was perfect, right in the center of Melbourne with easy access to everything.
Dining
8.0
The homemade biscuits served were a nice touch, but it would be better if dining options were included.
Facilities
10.0
The facilities were top-notch.
Dave
United States,
March
2024
8.6/10
Staying on Level 20, my room was already set with a really comfortable bed. The hotel's top-notch service from Rumbi and Laura at the reception desk stood out, providing excellent customer service. Conveniently located at the top end of Bourke Street towards Parliament, it's a very safe area right at a tram stop. The dining experience might not be included, but the crisp salads are worth it. The hotel facilities are top-notch with dry cleaning and laundry services available.
Rooms
9.0
My room on Level 20 was already set with a really comfortable bed.
Service
9.0
The service at the reception desk, especially from Rumbi and Laura, was helpful and positive.
Location
9.0
The hotel is conveniently located at the top end of Bourke Street towards Parliament, very close to shops, restaurants, and attractions.
Dining
7.0
The dining wasn't included, but the crisp salads were enjoyable.
Facilities
9.0
Top-notch facilities with dry cleaning and laundry services available.
Convenient location
Dining not included
Karen
United Kingdom,
March
2024
8.6/10
The hotel boasts a stunning view as advertised in photos, with rooms already prepared, offering an excellent stay with just a few minor drawbacks. The service was exceptional, going above and beyond to make our stay memorable. The location was superb, convenient for exploring the heart of Melbourne. While the dining options were satisfactory, more variety would have been appreciated. Overall, a great value for money choice with fantastic amenities nearby.
Rooms
9.0
The rooms were already ready with a view and fantastic as advertised on photos.
Service
9.0
The service was superb, with the staff gladly accommodating our requests and providing helpful and positive assistance.
Location
10.0
The hotel is in the center of Melbourne inside the free tram zone, making it easy to hop on and explore various attractions.
Dining
7.0
The dining options were satisfactory but could benefit from more variety.
Facilities
8.0
The hotel offered great facilities, making the stay more enjoyable.
view
limited dining
Liam
United Kingdom,
January
2024
7.0/10
The hotel is located at the top end of Bourke Street towards Parliament, just in front of the free tram zone, making it convenient for exploring Melbourne. The rooms are clean and comfy with a good kitchen, but there was a lingering doggy smell despite assurances of thorough cleaning. The service was a mixed experience with efforts to go the extra mile but some instances of rudeness and delays. The location is excellent, close to Chinatown and everything you need to see in Melbourne, although the in-house restaurant is closed. Dining, while not included, serves gyudon dishes. Overall, a decent stay with a great location and comfortable rooms, but with some service issues to be aware of.
Rooms
7.0
The rooms were clean and comfy with a good kitchen, but had a lingering doggy smell despite assurances of thorough cleaning.
Service
6.0
The service was a mixed experience with efforts to go the extra mile but some instances of rudeness and delays.
Location
9.0
The hotel is in a great area accessible to everything, close to Chinatown and all major attractions in Melbourne.
Dining
7.0
The dining options include gyudon dishes, but the in-house restaurant is closed.
Facilities
6.0
Various facilities available, but some aspects need improvement.
Darren
United Kingdom,
January
2024
7.6/10
The hotel is conveniently located on a bustling shopping street with numerous dining options nearby. The room, though initially smelling musty, was well-designed with functional amenities and a comfortable double bed. The overall cleanliness in the apartment was good, ensuring a pleasant stay.
Rooms
8.0
The room was well-designed with functionality in mind, and the facilities were well maintained. Initially, there was a doggy smell, but I was assured that the carpets had been thoroughly cleaned.
Service
6.0
The service at the hotel was a mix of experiences. While the manager and some staff members were friendly and provided excellent customer service, there were instances of rudeness and unhelpfulness. It took several requests to get basic amenities, but staff like Rumbi and Laura at the reception desk stood out for their exceptional service.
Location
9.0
The hotel is situated at the top end of Bourke Street towards Parliament, making it a great area accessible to all major attractions and public transportation. It's close to theatres, shopping areas, and offers convenience for exploring Melbourne.
Dining
7.0
The dining options were not included, but they served delicious homemade pasta. While the dining experience was pleasant, it would have been better if more options were available.
Facilities
The hotel offers dry cleaning and laundry services to cater to guests' needs efficiently.
Ian
United Kingdom,
January
2024
7.4/10
The hotel is situated just in front of the free tram zone, making it very convenient for exploring Melbourne CBD. The rooms offer an amazing view and are kept clean with fresh towels, providing a comfortable stay. However, the service was a bit lacking, with some staff not understanding requests well. The dining options were limited, but the location compensates with easy access to 24-hour food in Chinatown. Overall, a good value for the prime location.
Rooms
8.0
The rooms provide an amazing view and are kept clean with fresh towels.
Service
6.0
While some staff members were not very helpful, there were instances of excellent customer service, particularly from Rumbi and Laura.
Location
9.0
The hotel is conveniently located just in front of the free tram zone, perfect for exploring the city.
Dining
7.0
The dining options were limited, but being near Chinatown offers 24-hour food access.
Facilities
7.0
The hotel offers dry cleaning and laundry services, catering to guests' needs.
Richard
United Kingdom,
January
2024
7.6/10
The hotel is located in the center of Melbourne inside the free tram zone, making it convenient for transportation and close to various dining options. The service was lacking, with slow response times and unhelpful interactions. The rooms offer a fantastic view but lack kitchenettes and utilities. The dining experience was average with limited options. However, the hotel's central location and proximity to attractions add to its value for money.
Rooms
8.0
The rooms boasted a fantastic view.
Service
5.0
The service was slow and unhelpful.
Location
9.0
The hotel is located in the center of Melbourne inside the free tram zone, making it convenient for transportation and close to various dining options.
Dining
6.0
The dining experience was average with limited options.
Facilities
7.0
There were standard facilities available.
Patrick
United Kingdom,
January
2024
7.0/10
I had a mixed experience at the hotel. The location was fantastic, right in the center of Melbourne and convenient with the free tram zone. The rooms were well-equipped and comfortable, but the service left much to be desired with slow responses to basic requests. The dining options were limited, and the price didn't fully reflect the overall value.
Rooms
8.0
The rooms were well-equipped and comfortable with all necessary amenities.
Service
5.0
The service was disappointing, with slow responses to basic requests.
Location
9.0
The hotel's location in the center of Melbourne, right at a tram stop, made it incredibly easy to get around.
Dining
6.0
The dining options were limited, and not included in the stay.
Facilities
7.0
Basic facilities were available with dry cleaning and laundry services.
John
United Kingdom,
December
2023
7.0/10
Our stay at the hotel was a delightful experience overall. The rooms offered stunning views from the living area, though there was a slight musty smell, which the staff assured me was due to thorough carpet cleaning. The amenities provided helped us celebrate our special occasion, but there is room for improvement in terms of cleanliness. The service was a mix of rude encounters with delays in fulfilling requests alongside exceptional customer care from individuals like Rumbi and Laura. The hotel's location was convenient, right in the city center with easy access to various attractions and dining options. The dining experience was satisfactory but lacked variety, and the facilities met our basic needs effectively.
Rooms
7.0
The rooms provided stunning views from the living area with all the necessary amenities for our special occasion, despite a lingering doggy smell that was addressed by the staff.
Service
6.0
Although there were moments of miscommunication and delays in fulfilling requests, the service improved significantly with exceptional assistance from staff members like Rumbi and Laura.
Location
9.0
The hotel's location was extremely convenient, situated right in the heart of the city center with easy access to a myriad of attractions and dining options.
Dining
5.0
The dining experience offered limited options, particularly with hot dogs being the main feature on the menu. However, the service was prompt and satisfactory.
Facilities
8.0
The hotel's facilities, such as dry cleaning and laundry services, were practical and met our basic needs during our stay.
Amy
United States,
October
2023
8.4/10
I loved my stay at this hotel! The rooms were clean, comfy, and had a fantastic view as advertised. The staff, especially Rumbi and Laura, provided excellent customer service. The location is perfect, right in the center of Melbourne near shopping areas and plenty of restaurants. The dining experience was top-notch with high-quality dishes. The facilities were great, making my stay even more enjoyable.
Rooms
9.0
The beds were already ready, with well-maintained facilities and comfy clean beds, offering a fantastic view as advertised in the photos.
Service
7.0
The staff, particularly Rumbi and Laura, provided excellent customer service. However, there were some issues with other staff members and getting simple requests fulfilled.
Location
9.0
The hotel is at the top end of Bourke Street towards Parliament, making it an ideal location in the heart of Melbourne near shopping areas and with the convenience of the free tram zone.
Dining
8.0
The dining experience was not included, but when served, it offered high-quality dishes.
Facilities
9.0
The hotel has excellent facilities to cater to all needs during the stay.
Ken
United States,
October
2023
7.4/10
The hotel is located in an excellent spot, right in front of the free tram zone and a stone's throw away from various restaurants. The rooms are simply decorated yet comfortable, with pre-prepared beds and a stunning view just like in the photos. The staff can be hit-or-miss with a manager who brushed off requests but eventually accommodated them, including an early check-in. The dining options are separate and could use more variety. While the location is top-notch, the service and dining fall short on some occasions.
Rooms
8.0
The rooms are minimally decorated but offer comfortable and clean beds with the promised fantastic view.
Service
6.0
The staff were a mixed bag, with a manager initially dismissive before eventually meeting requests, such as an early check-in.
Location
9.0
The hotel sits perfectly at the top end of Bourke Street, right on the tram line, making it convenient for exploring the city.
Dining
7.0
The dining experience is standard and extra charges apply; more variety in food offerings would be appreciated.
Facilities
7.0
The hotel offers basic facilities that serve the purpose.
Great location
Inconsistent service
Arthur
United Kingdom,
September
2023
7.4/10
The hotel offers rooms with a fantastic view as advertised in photos. Despite a slight musty smell initially, I was assured the carpets had been thoroughly cleaned. The room provided extra bedding and had little kitchenettes, which was convenient.
Rooms
8.0
The room had a fantastic view and extra bedding with little kitchenettes.
Service
5.0
During check-out, the staff was not very helpful and somewhat rude. It took multiple requests to get necessary bedding, but eventually, my needs were met. The service could have been more accommodating.
Location
9.0
The hotel is in a great area accessible to everything, located at the top end of Bourke Street towards Parliament, making it convenient to explore Melbourne. The free tram zone just in front is a bonus.
Dining
7.0
Dining options were not included, but the hotel served regional jams. It would have been nice to have more dining choices available.
Facilities
8.0
The hotel offers dry cleaning and laundry services, which can be convenient for guests.
Bill
United Kingdom,
September
2023
7.8/10
I had a wonderful girls weekend at this hotel, which offers well-designed rooms with great functionality and well-maintained facilities. The full bathroom with an exhaust fan and a dishwasher made our stay very convenient. However, the service was disappointing as the staff was rude and unhelpful. The location, though, was perfect, right at a tram stop in the CBD close to everything. The dining experience was good with fresh vegetables. Overall, a mix of positives and negatives for a stay here.
Rooms
8.0
The rooms were well designed with functionality in mind and well-maintained, perfect for a girls weekend.
Service
5.0
The service at the reception desk was lacking, with unhelpful staff, but my personal request was eventually fulfilled in a helpful manner.
Location
9.0
The location is very convenient, right at a tram stop in the CBD close to everything.
Dining
7.0
The dining experience was good with fresh vegetables served.
Facilities
7.0
The facilities were adequate for our stay, providing what we needed.
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Citadines On Bourke Melbourne Aparthotel23.08
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24.08.2025